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Welcome to G Linen World, your destination for exquisite Italian linen clothing for both women and men. We strive to provide you with a seamless and enjoyable shopping experience, including a hassle-free shipping process. Please review our Shipping Policy below to understand how we handle the delivery of your precious linen garments.

Important:

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Order Processing:

All orders are processed within 1-2 business days after they are placed. Business days exclude weekends and public holidays.

During peak seasons or special promotions, order processing times may be slightly extended, and we appreciate your patience.

Shipping Methods and Times:

We offer Standard Shipping: Estimated delivery within 5-7 business days.

Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.

Shipping Charges:

Shipping charges are calculated based on your selected shipping method, destination, and order total. The exact shipping cost will be displayed at checkout before you finalize your purchase.

Tracking Information:

Once your order is shipped using the our trusted shipping carriers, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey. This allows you to monitor the progress of your delivery.

International Shipping:

We proudly offer international shipping to select countries. International shipping times may vary based on the destination and customs clearance procedures of the receiving country.

Please note that customers are responsible for any customs duties, taxes, or import fees that may apply to their orders. These charges are not included in the total price and are the sole responsibility of the recipient.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders that are delayed or lost due to incorrect or incomplete addresses.

Shipping Changes:

If you need to make changes to your shipping address after placing an order, please, contact us as soon as possible. We will do our best to assist you, but changes may not always be possible, especially after the order has been shipped.

Order Consolidation:

If you place multiple orders within a short timeframe, we will make every effort to consolidate them into a single shipment to minimize the number of packages and reduce environmental impact. This may result in slightly extended processing times.

At G Linen World, we value your satisfaction and endeavor to provide reliable and efficient shipping services for your luxury Italian linen clothing. If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact our friendly customer support team. Thank you for choosing us to be a part of your linen journey.

Multiple Shipments Policy:

At G Linen World, we understand the importance of delivering your orders promptly and efficiently. Our Multiple Shipments Policy is designed to provide clarity on the handling of orders that may require shipment in multiple parts. By placing an order with us, you agree to the terms outlined below:

1. Order Processing:

   • Some orders may be fulfilled through multiple shipments based on product availability, warehouse locations, and shipping constraints.
   • Orders with multiple items or items from different suppliers may be shipped separately.

2. Shipping Notifications:

   • Customers will receive shipping notifications for each shipment, including tracking information for each package.
   • Email notifications will be sent to the address provided during the checkout process.

3. Shipping Costs:

   • Shipping costs are calculated based on the weight, dimensions, and destination of each package.
   • Customers will be charged for shipping on each separate shipment.

4. Billing Information:

   • At the time of checkout, customers will be informed of the possibility of multiple shipments.
   • The cardholder will be notified that multiple shipments may result in multiple postings to their monthly credit card statement.

5. Payment Authorization:

   • By completing the checkout process, customers authorize the payment for each shipment as it occurs.
   • The total order amount, including shipping costs for all shipments, will be authorized at the time of purchase.

6. Delivery Times:

   • Each shipment will have its estimated delivery time, depending on the items included and their respective shipping methods.
   • Customers can track the progress of each shipment using the provided tracking information.

7. Returns and Exchanges:

   • If you wish to return or exchange items from a multiple shipment order, please refer to our Return and Exchange Policy for guidance on the appropriate steps to take.

INTERNATIONAL TAXES & DUTIES

Please note that G Linen can not take responsibility for delays due to customs clearance. Unfortunately, this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to G Linen you will be liable for the additional fees charged for return and re-delivery.
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For more information on what duties and taxes may be payable by you before the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly before placing your order.

Customs duties and Taxes are the responsibility of the buyer for all countries - please see our shipping and Delivery page for more details.

 

Return & Refund Policy

Welcome to G Linen World, where your satisfaction is our priority. We want your shopping experience to be as smooth as the luxurious linen we offer. Please read our Return Policy below to understand the guidelines for returning products.

 

Eligibility for Returns:

We understand that sometimes circumstances change, and you may wish to return your purchase. However, Refunds will be done only through the Original Mode of Payment. To be eligible for a refund, items must be in their original condition, unworn, unwashed, and with all original tags attached.

Refunds are applicable within 14 days of receiving your order. After this period, we may offer exchanges or store credit, subject to our discretion.

 

Initiating a Return:

To initiate a return, please contact our customer support team within the 14-day window. You can reach us via email or phone, and we will guide you through the process.

Please provide your order number, a brief explanation for the return, and any relevant photos if needed.

 

Return Shipping:

Return shipping costs are the responsibility of the customer, except in cases of faulty or damaged items, or if the wrong item was received. In such instances, we will cover the return shipping costs.

 

Refund Process:

Upon receiving the returned item and confirming its condition, we will initiate the refund process.

Refunds will be processed to the original payment method used during checkout. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

 

Non-Returnable Items:

Certain items, such as personalized or customized products, are not eligible for returns unless they are received in a damaged or defective state.

Gift cards and promotional items are also non-returnable.

Please note that sale items are not eligible for return or refund.

 

Addressing Damages:

If your order arrives with any damage, please contact us immediately with photographs of the damage taken on the same day of receipt. We will coordinate the exchange process and arrange for the damaged item to be collected via our courier.

 

Change of Mind:

If you change your mind about your purchase, you can return the item within the 14-day return window. Return shipping costs will be borne by you.

 

Return Address:

Our customer support team will provide you with the appropriate return address once you've initiated the return process.

 

Timeframes for Returns:

 

Returns are processed within 5-7 business days after we receive the returned item.

At G Linen World, we value your trust in our products and services. If you have any questions or concerns regarding our Return Policy, please feel free to contact our dedicated customer support team. Your satisfaction is integral to our commitment to delivering the finest Italian linen clothing with a seamless shopping experience.

 

Cancellation & Replacement: 

Cancellation Policy:

1. Order Cancellation:

   • Customers may cancel an order within 4 hours of placing it by contacting our customer support team at [Customer Support Email/Phone Number].
   • Cancellations made after 4 hours may be subject to a cancellation fee.

2. Cancellation Fee:

   • Orders canceled after 4 hours may incur a cancellation fee of 30% of the item price.
   • The cancellation fee aims to cover processing and administrative costs associated with order cancellations.

3. Refund Process:

   • If a cancellation is eligible for a refund, the amount will be refunded to the original payment method within 7 business days.
   • Refunds may take longer to process during peak seasons.

Replacement Policy:

1. Product Replacement:

   • Customers can request a replacement for a defective or damaged product within 1 days of receiving the order.
   • To initiate a replacement, please contact our customer support team with relevant order details and supporting documentation (such as photos of the damaged product).
   •  In cases where a refund is not preferred, we can offer store credit that can be used for future purchases on our website.

2. Return Authorization:

   • A Return Authorization (RA) number will be provided for eligible replacements.
   • The RA number must be clearly marked on the package for efficient processing.

3. Return Shipping:

   • Customers are responsible for the return shipping costs, except in cases where the product is confirmed to be defective or damaged upon arrival.

4. Replacement Process:

   • Once the returned item is received and inspected, we will process the replacement.
   • Replacement items will be shipped within 3 to 5 business days after approval.

Exceptions

1. Sale Items and Limited Time Offers

   • Items purchased in Sale Special Offer or Limited Offer, or at any discounted price are not eligible for cancellation, return, or replacement.

 

We at G Linen World are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our dedicated customer support team. Your happiness and confidence in our brand are of utmost importance to us.