FAQs - Frequently Asked Questions  

Q: What materials are your products made from?

A: Our products embody elegance and sustainability, crafted solely from premium, 100% pure linen imported directly from Italy.

 

Q: When can I expect a response to my inquiries?

A: Our operational hours are from Monday to Friday 9 AM to 6 PM (Eastern European Summer Time GMT +3), situated in Abu Dhabi, UAE. We are committed to promptly addressing your queries during these hours.

 

Q: Which regions do you provide shipping to?

A: Our global shipping service extends to customers worldwide. Delivery times are tailored according to your location and courier availability.

 

Q: What methods of payment do you accept?

A: To ensure a seamless and secure transaction experience, we accept Visa, MasterCard, Apple Pay, PayPal and Tabby

 

Q: Is it possible to receive a refund for my purchase?

A: To initiate a return or refund, please contact our customer support team within the 14-day window. You can reach us via email or phone, and we will guide you through the process. Read more in our Refund Policy.

 

Q: How can I be certain about choosing the right size?

A:  Please refer to the size chart on each product page. If you have any further questions, feel free to contact us—we're happy to assist you!

 

Q: Can I request personalized customization for a garment?

A: Unfortunately, we cannot accommodate individual requests for garment customization. Our showcased products are sold as displayed on our website.

 

Q: Are custom sizes available for order?

A: We exclusively offer sizes as indicated on each product page. Custom sizes are not a part of our current offerings.

 

Q: Could there be additional fees associated with my order?

 A: Depending on your country of residence and the nature of international orders, customs fees might be applicable. To determine potential charges, consulting local customs information is recommended.

 

Q: How can I cancel an order if necessary?

A: Orders can be canceled within a 24-hour window from the time of placement. If you require assistance with a live order, kindly contact us.

 

Q: What should I do if my garments arrive with damage?

A: If your order arrives with any damage, we kindly request that you contact us immediately. To facilitate the exchange process, please provide images of the damage taken on the day of receipt. Our courier will then collect the damaged item, and an exchange will be arranged.

 

Q: What is the typical duration for shipping my package?

A: Shipping times are subject to variation based on location:

UAE: 1-2 days

Other Gulf countries: 3-5 days

Europe/USA/Rest of the World: 5-7 days

 

Q: Do you extend your product offerings to wholesale buyers?

A: If you're interested in exploring wholesale options, please Contact us

 

We appreciate your interest in G Linen World and are committed to ensuring your experience is exceptional. For any further inquiries, please don't hesitate to get in touch, and we'll be delighted to assist you.