Frequently Asked Questions
What are the products made of?
All products are made of sustainable, luxury 100% pure linen imported from Italy.
When will you respond to me?
We are based in Abu Dhabi, UAE (Eastern European Summer Time GMT +3) and work from Sunday - Thursday between 9 AM - 6 PM. We will respond to you as quickly as possible during our working hours.
Where do you ship to?
We ship products worldwide, the time taken for delivery is based on you your location and the availability of our couriers.
How do I pay?
We accept Visa and MasterCard
Can I get a refund?
We do not give cash refunds but are able to swop items for something of the same value in-store.
How do I choose the right size?
For your convenience, we have provided a sizing guide which is applicable to all of our garments. If you have any further questions, please reach out to email@example.com
Can you customize a garment?
Unfortunately we can't. The items are sold as they appear on the website.
Do you make custom sizes?
No, we don't offer custom sizes. All of our linen clothes come in the sizes referred to on the product pages.
Do I have to pay any extra fees?
Your delivery may be subject to customs fees in your own country if ordering from overseas. Please check local customs information in your home country to determine how much this might be.
Will I pay customs and taxes?
See answer above regarding customs fees and import taxes. It's important to refer to the customs rules of your home country to understand if you'll pay extra for ordering from overseas.
Is it possible to cancel my order?
Yes, you can cancel your order within 24 hours of the order being made. Contact firstname.lastname@example.org if you have any questions or queries about a live order.
What if one or more of my garments are damaged?
If your order or part of your order is damaged on arrival, please contact us immediately with photographs of the damage. The photos must be taken on the same day that the shipment arrived. If the product arrives damaged, we will send our courier to pick it up and return it our warehouse and an exchange will be organized.
How long will it take to ship my package?
It depends on where you are located, but generally our shipping times are:
UAE: 1-2 days
Other Gulf countries: 3-5 days
Europe/USA/Rest of the World: 5-7 days
Do you offer your products for the wholesale trade?
Please contact email@example.com if you are interested in our products for wholesale.